Thanks for shopping at The Coachman Luggage

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If you decide to return something, goods are returned at the risk and expense of the consumer, unless defective goods were received.

All items must be returned to:
The Coachman
Shop G286
Gateway Theatre of Shopping
Umhlanga
Durban
4319

Please note, The Coachman reserves the right not to accept an exchange if the product you wish to exchange is not sent back to The Coachman in the exact packaging it was received in, with labels attached, in resalable conditions.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.